Refund policy

Art. 7. Consumer’s right to terminate the contract (returns and exchanges)

Pursuant to Article 52 et seq., Italian Legislative Decree no. 206 of 6th September 2005 (Consumer Code), a Consumer Customer may terminate the contract within 14 (fourteen) days of the date on which the Product was delivered. To do so, the Consumer Customer must send an email to asmaratagliero@gmail.com, completing the form attached to these contractual terms and conditions, thus expressing the desire to terminate the contract.

If a Consumer Customer exercises the right to terminate, they must send the Product back to TAGLIERO in perfect condition and in its original packaging within 14 (fourteen) days of exercising the right to terminate. TAGLIERO will not accept returns if the Product has clear signs of use, has been modified and/or is damaged, torn or dirty, or is in a condition which will not allow it to be resold. 

Once they have communicated their desire to exercise the right to terminate, the Consumer Customer must send or deliver the Product to TAGLIERO within 14 (fourteen) days of exercising the right to terminate. The Consumer Customer will pay the dispatch costs.

If a Product is returned, the price paid by the Consumer Customer will be refunded only after TAGLIERO receives the Product. The Product must be received by the deadline, using the methods and in the condition specified above. The price will be refunded using the same payment method used by the Consumer Customer for the initial transaction, unless the Consumer Customer indicates otherwise. The refund will include all costs incurred by the Consumer Customer, including shipping costs, but excluding supplementary costs arising from any delivery method chosen that is not the least costly standard method offered by TAGLIERO. 

As an alternative to a refund of the price paid, the Consumer Customer may ask to receive a different model, size and/or colour of Product (an exchange). If the replacement Product costs the same as the Product originally ordered, it will be exchanged without further cost to the Consumer Customer, except for dispatch costs to send the new Product. If the replacement Product costs more or less than the Product originally ordered, it will be exchanged after the Consumer Customer pays the difference in price, or TAGLIERO refunds the excess. 

Consumer Customers must complete the attached form to indicate their desire to exercise the right to terminate or to request an exchange. The form must include an indication of the desire to receive a replacement product and details of the replacement product to be dispatched.

Pursuant to Article 59 of the Consumer Code, the right to terminate does not apply to personalised Products.

Art. 8. TAGLIERO’s right to terminate the contract and refund methods

TAGLIERO has the right to terminate the contract with the Customer if it cannot dispatch the Product because it is not in stock or for reasons of force majeure. This applies even if payment has been correctly received. TAGLIERO will exercise its right to terminate by sending an email to the Customer by and no later than one working week after receiving payment.

TAGLIERO will fully refund the cost of the Product to the Customer by bank transfer to the current account indicated by the Customer, if – in the event that there is only a temporary lack of Product – the Customer does not agree to an extension of ordinary delivery timescales.

Return form (pursuant to Article 49(1)(H), Italian Legislative Decree no. 206 of 6th September 2005, ‘Consumer Code’).

 

The form can be sent as follows:

-       by e-mail to asmaratagliero@gmail.com; 

-       by post to STARTAFRICA S.r.l. for the attention of Tagliero e-commerce, no. 21/b, Via Sant’Orsola, 24122 Bergamo (BG), Italy.

Products must be returned to STARTAFRICA S.r.l. for the attention of Tagliero Asmara e-commerce, no. 21/b, Via Sant’Orsola, 24122 Bergamo (BG), Italy.

 

Consumer’s name and surname:

_______________________________________________________

Consumer’s address:

_______________________________________________________

Order date and number:

_______________________________________________________

Products to be returned - Specify code number and size of products to be returned

 

_______________________________________________________

 

_______________________________________________________

 

I would like:

‡ a refund;

 

‡ a different product (state which products you would like to receive, indicating the code number and size):  

 

_______________________________________________________

 

_______________________________________________________

 

Reason for the return

(optional response)

‡ It looks different from the images on the Website;

‡ I received a different product from the one I ordered;

‡ I ordered the wrong size;

‡ I don’t like it;

‡ Other: _____________________________________________

____________________________________________________

 

Consumer’s signature

(only if sent by post)

 

__________________________

Date

 

 

____________________