Shipping policy

Art. 5. Dispatch methods

The Product will be prepared and entrusted to the carrier for delivery within 5 (five) working days of entering into the contract. Products will be delivered by a qualified carrier, engaged by TAGLIERO within the timescales indicated when entering into the contract, in any case no later than 30 days of entering into the contract.

Delivery costs will be communicated to the Customer on the website prior to payment. For deliveries in Italy and Europe (except Albania, Andorra, Bosnia-Herzegovina, Cyprus, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Montenegro, Norway, Serbia, Turkey, Ukraine), TAGLIERO will not charge for delivery costs if the value of purchases made on the Website is greater than EUR 120.00 (one hundred and twenty Euros and zero cents). For deliveries outside Italy and Europe (including Albania, Andorra, Bosnia-Herzegovina, Cyprus, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Montenegro, Norway, Serbia, Turkey, Ukraine), delivery will be free of charge if the value of purchases made on the Website is greater than EUR 240.00 (two hundred and forty Euros and zero cents).

Art. 6. Liabilities and obligations

Customers have the right to a two-year legal guarantee for any defects in Products that are ascribable to TAGLIERO.

Except where there is malice or serious negligence on the part of TAGLIERO, Customers hereby relieve TAGLIERO from any liability for direct or indirect damages:

a)     caused by third parties who illegally access Customer data where a Customer fails to keep log in details safe or adopt other security measures;

b)     caused by third parties who illegally take possession of the Customer’s Product.

TAGLIERO can in no way be held liable for:

a)     any malfunction of the online platform caused by breakdowns, overloads, interruption of telephone lines, electricity or anything referring to the Internet;

b)     third-party breaches that compromise the enjoyment of the Product;

c)     damage suffered by the Customer in relation to use of the Product, not caused by faults or defects in the Product.

In addition, TAGLIERO cannot be held liable for non-fulfilment of its obligations arising from causes that cannot reasonably be foreseen, from objective impediments beyond its direct and immediate control or due to force majeure. Examples of force majeure include destruction of the building in which Products are stored. If one of the above events occurs, TAGLIERO and anyone acting for it must inform the Customer, and provide a forecast for the regular dispatch of the Product or the refund methods set out in clause 8.

Finally, Customers cannot assign to a third party any obligation or right arising from this Contract without prior written authorisation issued in the irrevocable judgement of TAGLIERO.